Moveworks

What is Moveworks?

Moveworks is an enterprise AI assistant designed for organizations rather than individual consumers. Its main purpose is to make internal information and business processes accessible through natural-language requests. An employee might ask how to access a company benefit, search an internal policy, submit an IT request, check a ticket, request an approval, or initiate another configured business process.

The platform combines enterprise search, conversational self-service, and workflow execution. Unlike a general-purpose chatbot, Moveworks is connected to permissioned company data and operational systems. Its usefulness depends on how an organization configures its knowledge sources, identity controls, connectors, plugins, and agents.

What Moveworks actually does

Permission-aware enterprise search

Moveworks searches connected repositories and business applications while taking the user's existing access permissions into account. Supported sources can include systems such as ServiceNow, SharePoint, Google Drive, Confluence, Slack, Box, Zendesk, Workday, Salesforce, and other enterprise applications. The exact behavior depends on the connector and whether it uses indexed content or live application access.

This makes Moveworks different from a standalone web search tool. Its primary search environment is an organization's internal knowledge and business data, where access control and source permissions are important. For broader context on another enterprise AI search approach, see the Glean overview.

Employee self-service

Employees can use the assistant for common IT, HR, finance, facilities, and workplace-support questions. The assistant can provide answers from connected documentation or guide the user through a request process. In a configured environment, it may also create or update tickets, manage approvals, or initiate provisioning and other operational actions.

Workflow execution and AI agents

Moveworks can invoke configured plugins and agents to perform multi-step tasks across business systems. Organizations can build custom conversational agents with Agent Studio, then connect those agents to approved information sources and actions. This is intended for repeatable organizational workflows rather than unrestricted autonomous computer use.

Examples include routing an employee request, retrieving information from several systems, submitting a service ticket, or coordinating an approval. The available actions are determined by the organization's integrations, permissions, workflows, and product configuration.

How people use Moveworks

Employees may access Moveworks through a browser, an embedded internal website, or workplace communication tools such as Slack, Microsoft Teams, Google Chat, Webex, and Zoom Chat. The user describes a question or task in natural language, and the assistant searches authorized sources or invokes a configured workflow.

Organizations can embed the assistant in intranets, employee portals, service portals, and other internal web applications. This allows Moveworks to sit alongside existing enterprise systems instead of requiring employees to learn a separate interface for every department.

The platform is therefore most useful when an organization has many internal systems and wants to provide a consistent front door for employee support. It complements, rather than replaces, the underlying ticketing, HR, finance, knowledge-management, and collaboration systems.

Administration and deployment

Deploying Moveworks is an enterprise implementation project. Administrators generally need to configure single sign-on, identity and role permissions, knowledge sources, connectors, workflow actions, communication surfaces, and governance policies. Agent Studio and related APIs provide options for building custom experiences, but they also introduce additional configuration and operational responsibility.

The platform includes administrative controls, analytics, usage and performance information, regional hosting options, and support for enterprise security and compliance requirements. API access and particular capabilities can depend on the contract, deployment, region, and product packaging. Moveworks also documents MCP support and a Conversations API, with some API functionality subject to availability conditions.

Pricing and access

Moveworks does not publish a standard self-service subscription price. It is sold as an enterprise service with custom pricing based on factors such as deployment scope, connected systems, selected capabilities, and organizational requirements. There is no continuing public free plan or generally available consumer trial verified in the supplied information.

As a result, Moveworks is not a practical choice for someone looking for an inexpensive personal chatbot or a tool that can be evaluated fully before organizational setup. Buyers should expect a sales-led process and an implementation involving identity, data sources, permissions, and workflows.

Privacy and data considerations

Permission-aware retrieval is central to the product. Moveworks is designed to return information and perform actions that the user is authorized to access in connected systems. Its documented security approach includes encryption in transit and at rest, access controls, data masking, regional hosting options, vulnerability testing, and enterprise compliance programs.

Moveworks states that customer data is not used to train its global generative models. Retention is not uniform across every feature: it can vary by configuration, region, contract, and workflow. The supplied documentation references a 60-day rolling retention period for audit-log data and shorter or configurable handling for some uploaded files. Organizations should confirm the retention and deletion settings that apply to their deployment.

Strengths and limitations

Where Moveworks is a strong fit

• Large organizations that need a single conversational entry point for internal knowledge and employee services.
• IT, HR, finance, facilities, and workplace teams automating repetitive requests and support processes.
• Companies with multiple business applications that need permission-aware search across those systems.
• Organizations willing to configure custom agents, plugins, integrations, and embedded assistant experiences.
• Enterprise buyers that require identity controls, governance, analytics, regional hosting, and documented security practices.

Important limitations

• Pricing is custom and not transparent to individual buyers or small teams.
• Value depends heavily on connector quality, source permissions, identity configuration, and the workflows an organization has implemented.
• Deployment can require substantial technical and administrative setup rather than a quick plug-and-play installation.
• Feature availability, API access, retention, and usage limits may vary by contract, region, connector, and product packaging.
• Moveworks is primarily an enterprise employee-support and workflow platform, not a general-purpose creative assistant, coding environment, consumer search engine, or personal productivity app.

Is Moveworks right for you?

Moveworks is worth evaluating if your organization wants to reduce repetitive employee-support work while preserving access controls across internal systems. It is especially relevant when employees struggle to find information scattered across service desks, file repositories, collaboration tools, HR systems, and other applications.

It is less suitable for individuals, small teams seeking a fast self-service AI tool, or buyers who need public pricing and a simple trial. Organizations should evaluate the quality of their internal knowledge, integration requirements, permission model, governance needs, and the specific workflows they want the assistant to execute before committing.

Moveworks now operates under ServiceNow following the completed acquisition in December 2025. It remains a Moveworks-branded enterprise product, with its Assistant, Enterprise Search, Agent Studio, connectors, APIs, and related services continuing to be described in current documentation.