Users historically selected a trigger, connected the relevant applications, and assembled workflow steps in a visual editor. They could pass data between steps, add AI instructions or model calls, branch the workflow with paths, and insert human checkpoints before activating the workflow.
What was Relay.app?
Relay.app was a web-based, no-code platform for automating work across business applications. Users could start a workflow from an app event, schedule, webhook, or manual trigger, then pass information through actions, AI steps, conditions, transformations, and approval points.
The product was positioned between traditional integration automation and AI agent builders. Unlike a general-purpose chatbot, Relay.app was designed to take action across connected services. Unlike a purely deterministic automation tool, it could classify information, draft content, perform research, extract data, and use agentic tool calls within a defined workflow.
Current availability
Relay.app is not currently available. According to the supplied official shutdown information, the service permanently closed in September 2026, and all accounts, workflows, and run history were deleted. Historical descriptions of its features therefore describe what the platform offered before shutdown, not functionality that can be used today.
How Relay.app workflows worked
A typical workflow began with a trigger, such as a new email, calendar event, form submission, scheduled time, or incoming webhook. Users then assembled steps in a visual editor and mapped information from one step into the next. A workflow could update a CRM, create a document, send a message, or request human input after processing the data.
AI steps were used for tasks such as summarization, classification, extraction, drafting, and research. Users could also configure agentic steps that used available tools to pursue a defined goal. Conditional paths, waits, iterators, and data transformations helped workflows handle different cases without requiring a custom software system.
Important capabilities
AI-assisted business processes
Relay.app’s main value was combining AI with practical business automation. For example, a workflow could read an incoming request, determine its category, draft a response, update a record, and send the result for approval before any external message was delivered.
Human approval and data-entry steps
Workflows could pause for an approval, a manually entered value, a task, or a choice between paths. This human-in-the-loop design was relevant for processes where AI could prepare or recommend an action but should not complete it without review.
App integrations and data movement
Historically, Relay.app connected services including Gmail, Google Drive, Google Sheets, Google Docs, Google Calendar, Slack, Microsoft Outlook, Microsoft Excel, HubSpot, Salesforce, Pipedrive, Asana, ClickUp, Todoist, Notion, Airtable, Typeform, Webflow, Zoom, QuickBooks Online, Mailchimp, Calendly, SmartSuite, Linear, and Stripe. The exact integration catalog and behavior could change over time.
Research and web-based steps
The platform supported Google Search automation and AI models with built-in search. This allowed workflows to collect web information, summarize findings, or produce research reports as part of a larger process. These capabilities were workflow components rather than a replacement for a dedicated research product.
Schedules, webhooks, and reusable templates
Workflows could run on schedules, respond to incoming webhooks, or start from application events. Templates made it possible to share and import prebuilt workflows, after which users connected their own applications and adjusted the configuration.
Who Relay.app was for
Relay.app was aimed at solopreneurs, freelancers, small businesses, and teams in marketing, sales, operations, customer support, and administration. It was particularly suited to users who needed to coordinate information across several workplace tools but did not want to build and maintain a custom integration.
Representative historical use cases included drafting follow-up emails after meetings, qualifying leads and updating a CRM, routing approvals, extracting information from documents or web pages, repurposing content, preparing competitor reports, synchronizing records, and creating recurring operational workflows.
How it differed from adjacent tools
Relay.app focused on visual, multi-step business processes with explicit control over when AI was used and when a person had to intervene. That made it different from a standalone chatbot, which generally does not manage a complete cross-application process, and from a simple one-trigger integration, which may not provide the same combination of AI reasoning, branching, waits, and approvals.
Its historical position overlapped with workflow and agent platforms such as Zapier Agents, Botpress, Dify, and n8n. The most relevant distinction was its emphasis on approachable, no-code business workflows and built-in human checkpoints rather than self-hosting or developer-oriented orchestration.
Pricing, usage, and access
Relay.app historically allowed free account creation, but the service is now shut down and has no current access or applicable pricing. A reliable current starting price cannot be provided.
Historical usage involved monthly workflow steps and AI credits. AI credits could be consumed by AI actions and certain additional operations, including web scraping, transcription, text-to-speech, and image generation. The practical cost of a workflow therefore depended on both its number of steps and the AI operations it performed. Historical pricing details could not be reliably verified from a current official pricing page.
Limitations and data considerations
The most important limitation is that Relay.app no longer operates. It is not a viable choice for new workflows, and historical workflows cannot be accessed through the former service.
Before shutdown, workflows depended on permissions granted to connected third-party applications. Data passed through those services and through Relay.app to execute the configured steps, so users needed to consider the sensitivity of email, documents, CRM records, and other connected data. The shutdown information states that accounts, workflows, and run history were permanently deleted, but earlier retention periods and data-training practices could not be verified from the available research.
Relay.app was also not a self-hosted or open-source platform. AI credit consumption could make usage variable, and users needing extensive enterprise procurement, highly specialized compliance controls, large-scale email infrastructure, or dedicated meeting transcription would generally have needed a more specialized product.
Who should have used it?
Before its closure, Relay.app was a reasonable fit for business users who wanted to automate recurring cross-application processes while keeping people involved at important decision points. Its strongest use cases combined predictable triggers with tasks such as classification, drafting, extraction, research, or approval routing.
It was a poor fit for anyone seeking a currently supported automation service, self-hosted infrastructure, a general conversational assistant, or a dedicated tool for a narrow function such as meeting transcription. Since the platform has shut down, prospective users should evaluate currently maintained alternatives rather than attempting to adopt Relay.app.
Relay.app was a no-code workflow automation platform that combined app integrations, AI steps, web research, conditional logic, scheduled runs, and human approvals. It permanently shut down in September 2026, so its historical features are no longer available.
Answers to Frequently Asked Questions
What are the alternatives to Relay.app now that it has shut down?
Users should evaluate currently maintained workflow and agent platforms such as Zapier Agents, Botpress, Dify, and n8n. The best alternative depends on whether the priority is no-code business automation, AI agent building, developer control, self-hosting, or human approval workflows.
How did Relay.app use AI in workflows?
Relay.app used AI for summarization, classification, information extraction, drafting, research, and agentic tool calls. Users could combine these AI steps with branching, waits, transformations, and human approval points so that AI prepared or recommended actions while people retained control over important decisions.
Is Relay.app still available?
No. According to the supplied official shutdown information, Relay.app permanently closed in September 2026. Accounts, workflows, and run history were deleted, so the platform cannot be used to create or access workflows today.
What integrations did Relay.app support?
Historically, Relay.app integrated with services including Gmail, Google Drive, Google Sheets, Google Docs, Google Calendar, Slack, Microsoft Outlook, Microsoft Excel, HubSpot, Salesforce, Pipedrive, Asana, ClickUp, Notion, Airtable, Typeform, Webflow, Zoom, QuickBooks Online, Mailchimp, Calendly, Linear, and Stripe. The exact integration catalog could change over time.
What was Relay.app used for?
Relay.app was a no-code platform for automating business workflows across connected applications. It could trigger workflows from events, schedules, webhooks, or manual actions, then use AI steps, conditions, transformations, and human approvals to complete tasks such as CRM updates, email drafting, research, and data extraction.