Scribe

What is Scribe?

Scribe is an AI-assisted process documentation tool from Colony Labs, Inc. Its main purpose is to show people how work gets done. A user starts a capture, performs a workflow in a browser or desktop application, and Scribe generates a step-by-step guide containing screenshots and instructions.

This makes Scribe different from a general-purpose chatbot such as ChatGPT. Rather than answering broad questions or generating arbitrary text, Scribe is built around observing software procedures and turning them into reusable documentation.

How Scribe works

The typical workflow is relatively direct. The user installs the browser extension or desktop application, starts a recording, and completes the process normally. Scribe identifies relevant actions, captures screenshots, and creates a draft guide. The result can then be edited, annotated, redacted, organized, and shared.

Browser capture is available through the Chrome and Edge extension. Pro and Enterprise users can also capture workflows in Windows and macOS desktop applications, including procedures that combine desktop software with browser-based work. Scribe does not require users to write each instruction from scratch, which is particularly useful when a procedure involves many interface steps.

Important capabilities

Visual SOPs and how-to guides

Scribe creates visual instructions that combine screenshots with written descriptions of actions. Teams can use these guides for standard operating procedures, software instructions, customer education, support documentation, and employee onboarding.

Editing, annotation, and redaction

Generated guides are editable rather than fixed recordings. Users can revise instructions, crop or annotate screenshots, move click targets, change the order of steps, and redact sensitive information. These controls matter when a captured workflow includes internal data or needs to be adapted for a different audience.

Pages for broader documentation

Individual Scribes can be combined into Pages with additional explanatory text. This allows a team to build a larger onboarding document, process overview, internal help center, or multi-stage SOP instead of publishing isolated procedures.

Sharing, embedding, and export

Completed documentation can be shared through links, team workspaces, embeds, and selected integrations. Depending on the plan, Scribes can be exported to formats including PDF, HTML, Markdown, Word, and Confluence. Scribe also connects with a range of knowledge-base, collaboration, customer-support, CRM, and learning platforms.

Scribe AI and voice transcription

Scribe AI can help draft or improve process text from selected Scribes on supported Pro and Enterprise plans. The product also documents voice transcription while creating a Scribe. English, Spanish, French, German, Italian, and Portuguese are explicitly documented for browser-extension voice transcription for Pro users, while desktop multilingual voice transcription is documented for Enterprise users.

Who uses Scribe?

Scribe is aimed at teams that repeatedly explain the same software procedures. Common users include operations, IT, HR, enablement, training, customer success, support, and compliance teams.

• Operations teams: document recurring internal workflows and standard operating procedures.
• IT and support teams: explain software setup, troubleshooting, and account procedures.
• HR and enablement teams: create onboarding and training materials.
• Customer-facing teams: produce product instructions and self-service guidance.
• Knowledge managers: embed or export process documentation into existing help centers and workspaces.

The strongest use cases are procedures that are easier to demonstrate visually than to describe from memory. Scribe is less suited to users looking for open-ended research, general conversation, autonomous task execution, or a full learning-management system.

Integrations and team workflows

Scribe can publish documentation into tools such as Confluence, SharePoint, Microsoft Teams, Slack, Salesforce Knowledge, Zendesk, HubSpot, Notion, ClickUp, WordPress, Airtable, Miro, Coda, and several learning and knowledge platforms. Availability varies by plan or module. The product also documents API, MCP, enterprise search API, Copilot, and Slack bot connections for supported workflows.

For teams already using a broader AI workspace such as Notion AI, Scribe is more specialized: it supplies the visual process-capture layer, while the workspace can remain the destination for organizing broader company knowledge.

Pricing and access

Scribe offers a free Basic plan focused on browser capture, basic customization, and sharing through links and embeds. Desktop capture, advanced editing, expanded export options, and other higher-tier capabilities require paid access.

Paid plans include Pro Personal, Pro Team, and Enterprise. The research pricing shows Pro Personal at $35 per seat per month when billed monthly, or $25 per seat per month when billed annually. Pro Team starts at $17 per seat per month with monthly billing or $13 per seat per month with annual billing and has a five-seat minimum. Enterprise pricing is custom. Pricing and feature allocation can change, so the official pricing page should be checked before purchase.

Privacy and security considerations

Scribe content and Autocapture activity are hosted in AWS cloud infrastructure, with servers in the United States according to its support documentation. The company documents encryption at rest using AES-256 and encryption in transit using TLS 1.2 or higher. Enterprise materials describe controls including role-based access, multi-factor authentication, SSO, audit and monitoring features, redaction, and selected SCIM and compliance capabilities.

Scribe's AI features use OpenAI APIs. Scribe documentation states that OpenAI does not use submitted data to train its models and discards it after 30 days for that processing use. This does not mean all Scribe content is deleted after 30 days: Scribe's own retention depends on the account, service, legal requirements, and operational needs. Teams should therefore redact credentials, personal information, and confidential content where appropriate and review the applicable enterprise terms.

Strengths and limitations

Where Scribe works well

• It captures real software procedures faster than writing instructions manually.
• Screenshot-based guides make interface-heavy processes easier to follow.
• Editing, redaction, branding, embedding, and export support make the output reusable across teams.
• Pages and integrations help connect individual guides to broader knowledge and training systems.
• Browser capture has a low setup burden, while desktop capture supports more complex workflows on paid plans.

What to consider before choosing it

• The free plan is limited compared with paid tiers and does not provide the full desktop-capture workflow.
• Pro Team requires at least five seats, which may be unsuitable for a small individual team.
• Enterprise features, API access, MCP access, and some administration controls may require custom plans or selected modules.
• Scribe is primarily a documentation product, not a broad autonomous automation platform.
• Content must be hosted on Scribe's infrastructure for its workspace and sharing features.
• Captured workflows may still require careful editing and redaction before they are suitable for external or sensitive use.

Is Scribe a good fit?

Scribe is a good fit for organizations that need to turn software procedures into consistent visual documentation. It is especially useful for onboarding, internal enablement, support instructions, SOP libraries, and customer education.

It is less appropriate for someone seeking a general AI assistant, research tool, standalone transcription service, or highly customizable automation system. Compared with broad workflow products such as Taskade, Scribe focuses on capturing and explaining how work is performed rather than managing arbitrary projects or autonomous processes. Its value is greatest when the main problem is documenting repeatable actions clearly and keeping those instructions available to other people.